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TDCC FAQ

Frequently Asked Questions

  • When can I start?

The Tour kicks off on the 1st February 2019!

  • Does it cost anything?

This year we are asking for a $5 entry fee to raise funds for the projects of the Coffee Culture Charitable Foundation. All riders are eligible for a rego pack valued at over $10*. To find out more about the Coffee Culture Charitable Foundation head to -
https://coffeeculture.co.nz/about/coffee-culture-charitable-foundation/

*pick up from Durham Street Roastery only. 500 available. 

  • When does the Tour Finish?

You’ve got until the 31st March to complete as many stores as you can. Tour cards need to be handed in by 31st March and Tour coins need to be redeemed by 31st March.

  • How many stores do I have to ride to?

You can ride to as little as one or as many as all 15. We have lots of levels to cater to all fitness levels. Even if you only ride to one store, if you register online and hand in your Tour Card before the 31st March you’ll be in the draw to win thousands of dollars worth of spot prizes.

  • Where do I pick up a Tour Card from?

Tour cards can be picked up at any of our stores.

  • What happens when I visit a store?

Once you’ve ridden to a store, hand your Tour Card over to a staff member at the counter. They’ll sign off your visit by stamping your Tour Card. They’ll also give you a Tour Coin which you can redeem for prizes once you’ve collected five! 

  • Do I have to purchase anything?

No! You don’t have to purchase anything instore to get your card stamped and collect your coin.

  • How do I get a Tour T-Shirt / Cycling Jersey?

Riders who visit all 15 stores by the end of the tour are rewarded with a special limited edition Tour T-Shirt – FOR FREE! Those riders who complete the entire tour in one day will earn a limited edition Cycling Jersey from Champion Systems. 

  • When will I receive my T-Shirt / Cycling Jersey?

Once you’ve completed all 15 stores, hand your Tour Card in at any Coffee Culture store. We’ll match your card up to an online registration (so make sure you have registered online) and send you a confirmation email. In this email you will receive a promo code which can be used to order your Tee or Jersey through our online shop! 

Tees and Jerseys will be printed at the end of the promotion - this means you'll should receive your tee or jersey late April. 

  • What can I get with my coins?

Every time you ride into a store and get your Tour Card stamped you’ll receive one Tour Coin.  Every five tour coins you collect can be redeemed for:

A Coffee (Any 8oz hot drink from the Coffee Essentials or Hot Delights Menu)

OR

A Power Snack (includes Energy Ball, Raw Slices or Bites, or a Peanut Butter Cup). 

OR

A Charlies Water 

*Prizes are subject to availability and while stocks last. Stores may not stock all Power Snack options*

  • How long do I have to redeem my coins?

You have until the 31st March to redeem your Tour Coins.

  • Can I ride to a store more than once to collect coins?

You can only collect one coin once at every store. Once you’ve got your Tour Card Stamped at a store you can’t ride back there to collect another coin. Yes we are well aware there are ways you can cheat the system – but don’t ruin it for others.

  • What if I lose my Tour Coins?

You should treat your coins like cash. We are unable to replace your coins if they get lost.

  • How do I win Spot Prizes?

There are a number of ways to win sport prizes throughout February and March.

-          Register Online! (all you have to do is fill in the form and you’re in the draw)

-          Keep an eye on our FB page. (they’ll be lots of competitions and ways to win)

-          Hand in your Tour Card (whether you got one stamp or 15, handing in your tour card before the 31st March will get you in the draw to win some sweet prizes)

  •  What happens if I lose my card?

Unfortunately we cannot replace stamps if you lose your card. You’ll need to start again and pay another $5 entry fee. Make sure you keep your Tour Card in a safe place so the dog can’t eat it or it won’t get thrown away by someone else.

  • What do I do when I’m finished?

When you’ve completed as many stores as you can, hand in your Tour Card at any Coffee Culture store. Make sure you’re registered online and you’ll be in the draw to win loads of spot prizes. If you’ve completed all 15 we’ll be in touch after receiving your Tour Card regarding when and where to collect your Tour T-shirt from.

  • Can I buy a Tour T-Shirt?

T-Shirts and Cycling Jerseys are available for purchase through our online shop. 

 

If you’ve got any other questions about TOUR X please email amanda@coffeeculture.co.nz